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- QPD: Quality, Price, Delivery.
- The 5 Câ€™s: Convenience, Comfort, Care, Commitment and Customer Satisfaction.
- It is the legitimate right of every customer to derive total satisfaction from the product or service bought and it should touch their lives meaningfully.
- Total customer satisfaction means maximum possible return on the investment made.
- A satisfied customer is an investment for life.
- Quality should be as sure as sunrise.